Senior Client Advisor - وظائف الكويت, الكويت

Summary Key Accountabilities . Support the Team / Store Manager in developing the team through mentoring as well as the integration of new comers . Assist Management in daily operations: floor management . Act as the key holder and a role-model to client advisors in the absence of the Managers . Serve customers accordingly, with Gucci selling ceremony . Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage . Guarantee cross and up-selling for all product categories . Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products . Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease . Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones . Ensure the achievement of individual and Store goals, enhancing and developing the business . Foster open and constructive communication with team members, being always collaborative and proposing effective solutions . Contribute to manage the visual display of the products in accordance with Gucci visual standards . Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures . Ensure the products replenishment and physical inventory of merchandise . Follow Company grooming, accordingly with Gucci standards and policies Key Requirements . Kuwaiti National . Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to Wear . Proven ability to drive and exceed individual and team result . Deep passion for luxury fashion trends . Excellent commercial awareness . High flexibility and ability to adapt to different customers . Team-player mentality . Strong communication skills with the knowledge and ability to build and maintain a client book . Ability to work in a fast moving and dynamic environment . Extensive Luxury product knowledge . Fluent in English and preferably a second language Job Description Key Accountabilities Support the Team / Store Manager in developing the team through mentoring as well as the integration of new comers Assist Management in daily operations: floor management Act as the key holder and a role-model to client advisors in the absence of the Managers Serve customers accordingly, with Gucci selling ceremony Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage Guarantee cross and up-selling for all product categories Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones Ensure the achievement of individual and Store goals, enhancing and developing the business Foster open and constructive communication with team members, being always collaborative and proposing effective solutions Contribute to manage the visual display of the products in accordance with Gucci visual standards Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures Ensure the products replenishment and physical inventory of merchandise Follow Company grooming, accordingly with Gucci standards and policies Key Requirements Kuwaiti National Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to Wear Proven ability to drive and exceed individual and team result Deep passion for luxury fashion trends Excellent commercial awareness High flexibility and ability to adapt to different customers Team-player mentality Strong communication skills with the knowledge and ability to build and maintain a client book Ability to work in a fast moving and dynamic environment Extensive Luxury product knowledge Fluent in English and preferably a second language Job Type Regular Start Date 2022-01-09 Schedule Full time Organization Luxury Goods Kuwait

بواسطة Gucci

التخصص Sales/Business Development

مقر العمل الكويت, الكويت ,Kuwait City

تاريخ النشر 2022-08-06

صالحة حتى 2022-09-15

الراتب يحدد عند المقابلة

نوع العمل FULL_TIME

رقم الاعلان 1709338

برجاء الانتباه عند التقديم لاي وظيفة فالوظائف الحقيقية لا يطلب اصحابها اي اموال مقابل التقديم واذا كانت الشركة المعلنة شركة استقدام برجاء التأكد من هويتها وسمعتها قبل دفع أي مبالغ أو عمولات والموقع غير مسؤول عن أي تعاملات تحدث من خلال الوظائف المعنلة

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Senior Client Advisor - وظائف الكويت, الكويت

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