We are looking for Retail IT Support in Dubai Job Description: • Installation and Support of IT systems and applications. • Basic operations and support of LAN and WAN (excluding Cabling) support and installation of computer systems, applications and hardware methods and techniques of installing network hardware and software. • Deliver an excellent IT support service for Physical Inventory Process to roll out of IT setup in new stores smoothly. • First level support to the retail store users and other partners on retail IT framework - Wi-Fi and LAN networks. • Ensuring users receive a timely resolution of support requests with maximum SLA compliance rate and benefit from training to enhance their use of IT facilities Escalate problems, if required • Warranty & Asset tracking for Hardware and Software Assets. • Assisting with maintenance and development of systems, networks, key tools. • User support, maintaining and troubleshooting retail operations, retail systems and networks. • Closely interact with the infrastructure and application team to manage the retail operations smoothly with zero downtime. • Ensure software application support for business. • Ensure all system compliances are in place within department guidelines. Systems Accountability: • Applications - SAP, Microsoft Dynamics-365, Office-365 and other related Apps. • Hardware - POS, Self-checkout, PDA, Workstations, Printers & Scanners. • Operational Devices - Shelf Label Printers, Weighing Scales, Kiosks, Displays etc. • IT Framework - Routers, Switches, Firewalls, ISP & Devices, Access Points, Phones etc. • Academic and Professional Qualifications • Bachelors in engineering (IT or Computer Science or related fields) from a recognized university. • Certifications in the latest technologies. Professional experience: • Minimum: 6 years of functional experience in the Retail Industry in the GCC region. • In-depth Knowledge of Retail Industry business processes. • ITIL, CompTIA, MCSE Preferred APPLY HERE
برجاء الانتباه عند التقديم لاي وظيفة فالوظائف الحقيقية لا يطلب اصحابها اي اموال مقابل التقديم واذا كانت الشركة المعلنة شركة استقدام برجاء التأكد من هويتها وسمعتها قبل دفع أي مبالغ أو عمولات والموقع غير مسؤول عن أي تعاملات تحدث من خلال الوظائف المعنلة
